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(603) 852 79 35 akasi-commercial@akasigroup.com 1, Tara boulevard # 101, Nashua NH 03062 United States
(603) 852 79 35 akasi-commercial@akasigroup.com 1, Tara boulevard # 101, Nashua NH 03062 United States

Course details

Assertiveness Skills: Communicating With Authority & Impact

Course 00030

Description

Those who communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behaviour patterns and increase your ability to get work done.

What you'll learn

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns, and habits
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in your ability to address challenging situations

Targeted audience

  • • IT professionals, IT project managers, IT managers, IT project team members, associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers.

Pre-requisites

  • • If you have previously taken Project Management Fundamentals, you should not take this course, as there is significant content overlap.

Curriculum

Considering critical attributes of assertive behaviour

Identifying characteristics of nonassertive behaviour

Acknowledging areas of personal vulnerability and opportunity

Responding appropriately to manipulation or bullying

Asserting 360 degrees: peers, direct-reports, bosses and vendors

Assessing the impact of organisational culture

Accommodating intercultural norms

Navigating power relationships within the organisation

Raising self-awareness

The role of personal history

Exploring how identity, fear and habits impact results

Creating new personal effectiveness

Enhancing your ability to respond to conflict

Recognising your conflict style

Responding differently to different situations

Considering the role of Emotional and Social Intelligence

Deciding which situations call for assertiveness

Witnessing the dynamics of constructive and destructive interactions

Developing options to respond productively

Identifying your assertiveness style and adapting your approach

Giving up blame and focusing on solutions

Seeing the win-win potential of cooperation

Finding the root cause through effective questioning

Developing powerful nonverbal communication

Accepting responsibility for resolution

Initiating improved communication

Communicating clearly in complex situations

Deflecting criticism and personal attacks

The power of "I" statements

Saying "no" productively

Addressing difficult issues using the DESC approach

Pushing through resistance

Taking time to think clearly

Modelling productive approaches

Responding to everyday situations

Giving and receiving feedback

Leveraging a four-step process model

Accurately assessing your situation

Targeting desired outcomes

Measuring results

Adopting an attitude of responsibility and mutual respect

Committing to timelines and outcomes

Prioritising changes in assertive behaviour

Constructing a blueprint for your action plan

Reinforcing your newly developed assertiveness skills

Scheduling time to assess progress

Practising assertive behaviours

Modifying your action plan to accommodate change

Get this Course

2500,00 €


  • • 3 days instructor-led training course
  • • After-course coaching available

  • • No schedule defined yet