Welcome to help and support center! How may we help you?
Frequently Asked Questions
A course can be canceled no later than two weeks before the start of the Connect course to cancel a course.
Your payment method depends on the choice you have made: Online booking (website or application): by credit card (debit card, credit card (Visa / Mastercard / Amex), Paypal, immediate bank transfer, Carte Bleue or iDEal) By phone: Credit card (Mastercard / Visa / Amex) and direct debit.Please note that some payment methods generate payment fees collected by external providers. However, a means of payment without additional costs is systematically proposed. The fees are shown to you during the booking process.
You can quickly access your data even if you have forgotten your password by asking to reset your password.
The majority of our courses are certified and our training sanctioned by certificates of end of formation
If your account has not been verified yet or you have not received a confirmation e-mail, you can request that the e-mail be returned to you by clicking
Check your “spam” folder as our message could have been sent.
You can use your credit note (eg a gift certificate, a credit note issued after a cancellation) simply during your next reservation. The balance of any assets may not be refunded in cash. Purchase orders whose validity date has expired can not be extended.
Our courses are on average 8 hours of classes per day organized in interactive classes and simulations. We observe hours of lunchtime poses and recreational poses.