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(603) 852 79 35 akasi-commercial@akasigroup.com 1, Tara boulevard # 101, Nashua NH 03062 United States
(603) 852 79 35 akasi-commercial@akasigroup.com 1, Tara boulevard # 101, Nashua NH 03062 United States

Course details

Quality for Managers: Optimising Performance and Satisfaction

Course 00175

Description

In a constantly changing business environment, quality is an essential lever for ensuring the performance and satisfaction of customers, employees and partners. For managers, integrating an effective quality approach is not just about complying with standards, but also about optimising processes, boosting team commitment and improving the company's competitiveness. This course provides you with the practical keys to understanding and applying the principles of quality, so that you can manage your projects more effectively and achieve your strategic objectives.

What you'll learn

  • Implement appropriate methods to build a quality management system that meets the requirements of ISO 9001 v.2015
  • Deploy and maintain the QMS

Targeted audience

  • • Any professional in charge of designing or rebuilding a quality management system
  • • All certification project managers, coordinators and quality engineers

Pre-requisites

  • • Knowledge of ISO 9001 v.2015 is required to follow this course

Curriculum

  • -
  • -
  • -
  • Identifying, mapping, understanding, planning and monitoring quality management system processes

    Identifying the different types of process

    Creating a quality management system process map

    The players, management, documentation and resources

  • -
  • Improvement tools

    Increasing customer satisfaction

    The vocabulary associated with each stage of training

    Managing your certification project

    Positioning certification among the company's challenges

    Get this Course

    920,00 €


    • • 3 days instructor-led training course
    • • After-course coaching available

    • Mar 07, 2025 - Mar 09, 2025
      08:30 AM - 05:00 PM UTC
      Abidjan or Virtual